ClickBank is our 3rd party processing company who securely processes our transactions.
They offer an easy to use SELF SERVICE PORTAL where you can look up your purchase history, including your order with us here at Keto Resource!
To look up your order, click here
Then, enter the email address you used on the order form, along with your ClickBank order number OR your zip code. Then click the 'GO!' button to pull up your order.
**for security reasons, you will be sent a code from firstname.lastname@example.org that you will use to access your information
Now, if you've changed your mind about a purchase made with us, we understand! You can request to REFUND the purchase within 24 HOURS of purchase by using ClickBank's SELF SERVICE PORTAL
Once you have pulled up your invoice(s) in ClickBank, open the invoice you wish to refund.
Then, click the 'Get Support' button and select 'Refund'. Then, select the 'Reason' from the drop down menu and provide any comments you wish, then click the SEND button to submit the request.
You will receive an email from email@example.com once the request has been processed.
IF YOU DO NOT SEE A 'REFUND' OPTION, BUT ONLY 'TECH SUPPORT REQUEST'.....
This means one of two things:
1. If you ordered a physical book, the product for that invoice has already shipped
2. The invoice you are viewing is for ONLY the S&H fee you opted to pay to receive one of our FREE book offers
Not to worry! Simply CLICK HERE to send us an email to firstname.lastname@example.org
Be sure to type the words 'KETO BILLING' in the subject line of the email so we can more quickly resolve your request.
Please also supply the following information in your email:
-Email address submitted on order form
-ClickBank order number
Once we receive your email, we will process your request. You will be sent an email from email@example.com once the request has been processed.